Additional Contacts

Please see our detailed list of contacts to quickly connect you to the right resource.

Frequently Used Contacts

Carewell SEIU 503 (Training and Benefits)

Phone: 1-844-503-7348 (SEIU)

Benefits email: carewellSEIU503Benefits@risepartnership.com
Training email: carewellSEIU503Training@risepartnership.com

Benefits Administrative Office

For Eligibility, Medical, Dental, Vision, Employee Assistance Program benefits or Paid Time Off (PTO) and reimbursement questions:

Phone: 1-844-507-7554, option 3, option 2
Fax: 1-866-459-4623

Email: OHCWT@vimly.com
Email: OHCWTpto@vimly.com

PO Box 6, Mukilteo, WA 98275

Valley Insurance Professionals

If you have already submitted your medical insurance application but need to make a change or want a status update and are enrolled in an Approved Plan in Oregon or Washington, or need to talk with your agent at Valley Insurance Professionals, please contact:

Phone: 1-844-507-7554, option 2
Fax: 1-503-420-8665

Email: HCWenroll@valleyinsurancepro.com

 

SEIU Local 503

If you have questions about training, union dues, or other Union issues, please contact:

Phone: 1-844-507-7554, option 5

If you have questions about member benefits such as life insurance:

Phone: 1-844-503-SEIU (7348)
Website: seiu503.org/members/member-rewards

 

Other Contacts

Listed alphabetically 

211info (Local Community Resources)

Phone: 211
Website: 211info.org

Ameritas Vision

Phone: 1-800-255-4931

Anthem Blue Cross Medical

Member Services: 1-800-333-0912
Pay by phone: 1-855-634-3381
Pay by mail: PO Box 9041, Oxnard, CA 93031-9041

Benefit Convenience Card (Ameriflex)

Phone: 1-844-507-7554, option 3, then option 3 or 1-888-868-FLEX (3539)
Website: mywealthcareonline.com/ameriflex
Note: the employee ID is the participant’s Social Security Number

BlueShield (California)

Member Services: 1-855-836-9705
Pay by phone: 1-888-256-3650
Pay by mail: PO Box 60514, City of Industry, CA 91716
Website: blueshieldca.com

Bridgespan Medical

Customer Service: 1-888-675-6570, 6:00 am to 6:00 pm, Monday – Friday
Spanish Customer Service: 1-877-280-3975
Language other than English or Spanish: 1-888-675-6570
Automated Premium Bill Pay: 1-888-431-2063
To pay your premium bill by mail: [Write your plan name], Attn: Individual Premium Payments, PO Box 35022, Seattle, WA 98124-3500
Website: bridgespanhealth.com

Covered California

Phone: 1-800-300-1506
Website: coveredca.com
Medicaid: coveredca.com/medi-cal

Healthcare.gov (Federal or Health Insurance Marketplace)

If you have already submitted your medical insurance application but need to make a change, need a copy of your 1095, or want a status update, please contact:
Phone: 1-800-318-2596
Website: healthcare.gov

Healthy Kids

If you need to contact Healthy kids, please contact:
Member Services: 1-877-314-5678

Kaiser Dental

Member Services: 1-800-813-2000
Portland Area: 1-503-286-6868
Salem Area: 1-503-370-4311
Outside of Portland or Salem: 1-844-621-4577
Language Services: 1-800-324-8010
Website: kp.org/dental/nw

Kaiser Medical

If you need to speak with Kaiser Member Services, please contact:
Customer Service: 1-800-813-2000
Language Services: 1-800-324-8010
Billing Customer Service: 1-844-524-7370, from 8 am to 5 pm, Monday – Friday
To pay your premium bill by mail: Kaiser Foundation Health Plan, PO Box 60508. City of Industry, CA 91716-0508
Website: kp.org

Local APD, ODDS, and Brokerage Offices

To check the status of your provider number or pre-work requirements, please contact your local office. A listing of contact information for each of the local APD, ODDS, and brokerage offices can be found at these links:
APD Offices
ODDS Offices
Support Service Brokerages

Medicare

If you need to enroll in Medicare or need assistance with your Medicare coverage, please contact:
Phone: 1-800-MEDICARE or 1-800-633-4227
Website: medicare.gov

MODA Medical

If you need to contact MODA Member Services, please contact:
Phone: 1-877-605-3229
Billing Customer Service: 1-877-605-3229, identify yourself as a homecare worker
To pay your premium bill by mail: Moda Health Plan, PO Box 4220, Portland, OR 97208-4220
Email: medical@modahealth.com
Website: Moda Contact Information

Oregon Health Plan (Medicaid)

If you need to contact the Oregon Health Plan, please contact OHP Client Services Unit (CSU) at 1-800-273-0557 or 711 (TTY), from 8 am to 5 pm, Monday – Friday. CSU is closed on holidays.
After hours medical assistance: 1-800-562-4620
Application status, updates or renewal letters: 1-800-699-9075​
Websites:
OregonHealthCare.gov
Oregon Health Plan Contact Information
Coordinated Care Organizations (CCO)

Oregon Home Care Commission

For information on training not handled by Carewell, such as CPR certification or one of the following certifications which exempt you from the training requirement such as:

  • Professional Development Certification (PDC)
  • Enhanced Homecare or Personal Support Worker
  • Exceptional Personal Support Worker
  • Ventilator Dependent Quadriplegia (VDQ), when available
  • Traditional Health Worker

Phone: 1-877-867-0077
Website: Oregon Home Care Commission

PacificSource (Idaho)

Phone: 1-888-977-9299 from 8 am to 5 pm MST, Monday – Friday
Website: pacificsource.com

PacificSource (Oregon)

Customer Service: 1-888-977-9299
Customer Service in Spanish: 1-541-684-5456
Billing Customer Service: 1-800-591-6579 from 8 am to 5 pm PST, Monday – Friday
To pay your premium bill by mail: PacificSource Health Plans – Attn: Premium Billing Dept, PO Box 7068, Springfield, OR 97475
Website: pacificsource.com

Providence Medical

Customer Service: 1-888-816-1300 from 8 am to 5 pm, Monday – Friday
Portland Area: 1-503-574-5791
Pay by Phone: 1-888-821-2097, available 24 hours a day, 7 days a week (need nine-digit subscriber ID shown on your invoice)
To pay your bill by mail: Providence Health Plan, PO Box 5728, Portland, OR 97228
Bill pay website: providence.org/obp/or
Website: providence.org

Reliant Behavioral Health Employee Assistance Program

Phone: 1-866-750-1327
Website: ibhsolutions.com
Code: OHWBT

Senior Health Insurance Benefits Assistance Program (SHIBA)

Phone: 1-800-722-4134
Website: SHIBA

United Healthcare Medical Customer Service

Customer Service: 1-800-957-6053, 8 am to 8 pm, Monday – Friday
Billing Customer Service: 1-800-708-2848
To pay your premium bill by mail: United Healthcare, PO Box 713819, Cincinnati, OH 45271
Website: uhcexchangebilling.com

Washington Apple Health (Medicaid)

Phone (Coverage, Claims & Billing): 1-800-562-3022

Washington Health Plan Finder

Phone: 1-855-923-4633, from 8 am to 5:30 pm, Monday – Friday
Website: wahealthplanfinder.org

Your Health Idaho

Phone: 1-855-944-3246, from 8 am to 5 pm MST, Monday – Friday
Medicaid, Department of Health and Welfare: 1-877-456-1233
Website: yourhealthidaho.org

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