Additional Contacts

Please see our detailed list of contacts to quickly connect you to the right resource.

Frequently Used Contacts

Carewell SEIU 503 (Training and Benefits)

For Eligibility, Dental, Vision + Hearing, Employee Assistance Program benefits, or Paid Time Off (PTO) and reimbursement questions:

Phone: 1-844-503-7348 (SEIU),


Benefits email:

Benefits fax: 1-503-765-5543

Benefits Mailing Addresses: 

  • For all forms that do not include bank or tax information:

Carewell SEIU 503
PO Box 94253
Seattle, WA 98124-6553

  • For all forms that do include bank or tax information:

PO Box 84785
Seattle, WA 98124-6085

Valley Insurance Professionals

If you have already submitted your medical insurance application but need to make a change or want a status update and are enrolled in an Approved Plan in Oregon or Washington, or need to talk with your agent at Valley Insurance Professionals, please contact:

Phone: 503-974-8471
Fax: 1-503-420-8665



SEIU Local 503

If you have questions about training, union dues, or other union issues, please contact:

Phone: 1-844-507-7554, option 5

If you have questions about member benefits such as life insurance:

Phone: 1-844-503-SEIU (7348)


Other Contacts


211info (Local Community Resources)

Phone: 211



When calling, please identify yourself as a Homecare or Personal Support Worker receiving Carewell SEIU 503 benefits, and also have your Benefit Convenience Card with you.

Ameriflex online portal

Click here to learn more about the Ameriflex mobile app

Ameritas Vision

Phone: 1-800-255-4931

Anthem Blue Cross Medical

Member Services: 1-800-333-0912
Pay by phone: 1-855-634-3381
Pay by mail: PO Box 9041, Oxnard, CA 93031-9041

Benefit Convenience Card (Ameriflex)

Phone: 1-844-507-7554, option 3, then option 3 or 1-888-868-FLEX (3539)
Note: the employee ID is the participant’s Social Security Number

BlueShield (California)

Member Services: 1-855-836-9705
Pay by phone: 1-888-256-3650
Pay by mail: PO Box 60514, City of Industry, CA 91716

Bridgespan Medical

Customer Service: 1-888-675-6570, 6:00 am to 6:00 pm, Monday – Friday
Spanish Customer Service: 1-877-280-3975
Language other than English or Spanish: 1-888-675-6570
Automated Premium Bill Pay: 1-888-431-2063
To pay your premium bill by mail: [Write your plan name], Attn: Individual Premium Payments, PO Box 35022, Seattle, WA 98124-3500

Covered California

Phone: 1-800-300-1506
Medicaid: (federal or Health Insurance Marketplace)

If you have already submitted your medical insurance application but need to make a change, need a copy of your 1095, want a status update, need a copy of your eligibility notice, or My plans & program page, please contact:
Phone: 1-800-318-2596

Healthy Kids

If you need to contact Healthy kids, please contact:
Member Services: 1-877-314-5678

Kaiser Dental

Inside of service area (HMO): 1-800-813-2000
Outside of service area (PPO): 1-866-653-0338
Language services: 1-800-324-8010

Kaiser Medical

If you need to speak with Kaiser Member Services, please contact:
Customer Service: 1-800-813-2000
Language Services: 1-800-324-8010
Billing Customer Service: 1-844-524-7370, from 8 am to 5 pm, Monday – Friday
To pay your premium bill by mail: Kaiser Foundation Health Plan, PO Box 60508. City of Industry, CA 91716-0508

Local APD, ODDS, and Brokerage Offices

To check the status of your provider number or pre-work requirements, please contact your local office. A listing of contact information for each of the local APD, ODDS, and brokerage offices can be found at these links:
APD Offices
ODDS Offices
Support Service Brokerages


If you need to enroll in Medicare or need assistance with your Medicare coverage, please contact:
Phone: 1-800-MEDICARE or 1-800-633-4227

MODA Medical

If you need to contact MODA Member Services, please contact:
Phone: 1-877-605-3229
Billing Customer Service: 1-877-605-3229, identify yourself as a homecare worker
To pay your premium bill by mail: Moda Health Plan, PO Box 4220, Portland, OR 97208-4220
Website: Moda Contact Information

Oregon Health Plan (Medicaid)

If you need to contact the Oregon Health Plan, please contact OHP Client Services Unit (CSU) at 1-800-273-0557 or 711 (TTY), from 8 am to 5 pm, Monday – Friday. CSU is closed on holidays.
After hours medical assistance: 1-800-562-4620
Application status, updates or renewal letters: 1-800-699-9075​
Oregon Health Plan Contact Information
Coordinated Care Organizations (CCO)

Oregon Home Care Commission

For information on training not handled by Carewell, such as CPR certification or one of the following certifications which exempt you from the training requirement such as:

  • Professional Development Certification (PDC)
  • Enhanced Homecare or Personal Support Worker
  • Exceptional Personal Support Worker
  • Ventilator Dependent Quadriplegia (VDQ), when available
  • Traditional Health Worker

Phone: 1-877-867-0077
Website: Oregon Home Care Commission

PacificSource (Idaho)

Phone: 1-888-977-9299 from 8 am to 5 pm MST, Monday – Friday

PacificSource (Oregon)

Customer Service: 1-888-977-9299
Customer Service in Spanish: 1-541-684-5456
Billing Customer Service: 1-800-591-6579 from 8 am to 5 pm PST, Monday – Friday
To pay your premium bill by mail: PacificSource Health Plans – Attn: Premium Billing Dept, PO Box 7068, Springfield, OR 97475

Providence Medical

Customer Service: 1-888-816-1300 from 8 am to 5 pm, Monday – Friday
Portland Area: 1-503-574-5791
Pay by Phone: 1-888-821-2097, available 24 hours a day, 7 days a week (need nine-digit subscriber ID shown on your invoice)
To pay your bill by mail: Providence Health Plan, PO Box 5728, Portland, OR 97228
Bill pay website:


Customer Service: 1-888-675-6570 from 5 am to 8 pm, PT Monday – Friday and from 8 am to 4:30 pm PT on Saturday
First time/create account website 
To pay your bill by mail: Regence — Attn: Premium payments, PO Box 2597, Portland, OR 97208

Senior Health Insurance Benefits Assistance Program (SHIBA)

Phone: 1-800-722-4134
Website: SHIBA


For questions about hearing benefits, please contact: 
Phone: 1-800-487-5553 

United Healthcare Medical Customer Service

Customer Service: 1-800-957-6053, 8 am to 8 pm, Monday – Friday
Billing Customer Service: 1-800-708-2848
To pay your premium bill by mail: United Healthcare, PO Box 713819, Cincinnati, OH 45271

Uprise Health

Phone: 1-800-395-1616


Phone: 1-800-877-7195
Website: Then click on Log In / Create an Account in the top right corner to access the VSP portal.

Washington Apple Health (Medicaid)

Phone (Coverage, Claims & Billing): 1-800-562-3022

Washington Health Plan Finder

Phone: 1-855-923-4633, from 8 am to 5:30 pm, Monday – Friday

Your Health Idaho

Phone: 1-855-944-3246, from 8 am to 5 pm MST, Monday – Friday
Medicaid, Department of Health and Welfare: 1-877-456-1233

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