Additional Contacts

Please see our detailed list of contacts to quickly connect you to the right resource.

Frequently Used Contacts

Carewell SEIU 503 (Training and Benefits)

For Eligibility, Dental, Vision + Hearing, Employee Assistance Program benefits, or Paid Time Off (PTO) and reimbursement questions:

Phone: 1-844-503-7348 (SEIU), 8 am – 5 pm PST, Monday – Friday

Training email:CarewellSEIU503Training@RISEpartnership.com

Benefits email: CarewellSEIU503Benefits@RISEpartnership.com

Benefits fax: 1-503-765-5543

Benefits Mailing Addresses:

For all forms that do not include bank or tax information:

Carewell SEIU 503
PO Box 94253
Seattle, WA 98124-6553

For all forms that do include bank or tax information:

CAREWELL SEIU 503
PO Box 84785
Seattle, WA 98124-6085

Carewell Partner Health Insurance Agents

Reasons to contact one of our partner health insurance agents:

Questions about your Marketplace enrollment appointment
For assistance with downloading documentation requested by the Marketplace
To make any of the following changes with the Marketplace after your appointment:
- Correct any personal information (name, date of birth, income, or address)
- Add or remove dependents due to pregnancy, birth, adoption, marriage, divorce, or death
- Change your status (disability, tax filing, citizenship, tribal, incarceration)
- Change in health coverage (for example, if you were offered coverage through a job or you started on Medicaid)
Valley Insurance Professionals (English with telelanguage support)
Telephone: 1- 503-974-8471
Email: hcwenroll@valleyinsurancepro.com

Grace Insurance Services (Cantonese/Mandarin language support)
8615 SE Division St., Ste 201
Portland, OR 97266
WeChat：graceins
Telephone: 1-503-208-2788
Text message: 1-971-336-2831 or 1-503-544-2538

Liza Kvach (Russian/Ukrainian language support)
Telephone and text: 1-503-213-4460

SEIU Local 503

If you have questions about training, union dues, or other union issues, please contact:

Phone: 1-844-503-SEIU (7348), 8 am – 6 pm PST, Monday – Friday

If you have questions about member benefits such as life insurance:

Phone: 1-844-503-SEIU (7348)
Website: seiu503.org/members/member-rewards

Other Contacts

211info (Local Community Resources)

Phone: 211
Website: 211info.org

Ameriflex

1-888-868-3539

When calling, please identify yourself as a Homecare or Personal Support Worker receiving Carewell SEIU 503 benefits, and also have your Benefit Convenience Card with you.

Ameriflex online portal

Click here to learn more about the Ameriflex mobile app

Ameritas Vision

Phone: 1-800-255-4931

Anthem Blue Cross Medical

Member Services: 1-800-333-0912
Pay by phone: 1-855-634-3381
Pay by mail: PO Box 9041, Oxnard, CA 93031-9041

Benefit Convenience Card (Ameriflex)

Phone: 1-888-868-FLEX (3539), Monday – Friday, 5 am – 6 pm PST, Saturday, 7 am – 11 am PST.
Website: myameriflex.com
Note: the employee ID is the participant’s Social Security Number

BlueShield (California)

Member Services: 1-855-836-9705
Pay by phone: 1-888-256-3650
Pay by mail: PO Box 60514, City of Industry, CA 91716
Website: blueshieldca.com

Bridgespan Medical

Customer Service: 1-888-675-6570, 6:00 am – 6:00 pm, Monday – Friday
Spanish Customer Service: 1-877-280-3975
Language other than English or Spanish: 1-888-675-6570
Automated Premium Bill Pay: 1-888-431-2063
To pay your premium bill by mail: [Write your plan name], Attn: Individual Premium Payments, PO Box 35022, Seattle, WA 98124-3500
Website: bridgespanhealth.com

CHAMPVA benefits

Customer Service: 800-733-8387
Website: www.va.gov/resources/getting-care-through-champva/

Covered California

Phone: 1-800-300-1506
Website: coveredca.com
Medicaid: coveredca.com/medi-cal

Defense Enrollment Eligibility Reporting System (DEERS )

Phone: 1-800-538-9552 for benefits including healthcare (TRICARE) and ID cards.

Explore Health (Oregon Health Insurance Marketplace)

If you have already submitted your medical insurance application but need to make a change, need a copy of your 1095, want a status update, need a copy of your eligibility notice, or My Enrollments page, please contact:
Phone: 1-855-268-3767 (8 AM – 5 PM, Monday – Friday)
Website: Explore Health

Healthcare.gov (federal or Health Insurance Marketplace)

If you have already submitted your medical insurance application but need to make a change, need a copy of your 1095, want a status update, need a copy of your eligibility notice, or My plans & program page, please contact:
Phone: 1-800-318-2596
Website: healthcare.gov

Healthy Kids

If you need to contact Healthy kids, please contact:
Member Services: 1-877-314-5678

Kaiser Dental

Inside of service area (HMO): 1-800-813-2000
Outside of service area (PPO): 1-866-653-0338
Language services: 1-800-324-8010
Website: kp.org/dental/nw

Kaiser Medical

If you need to speak with Kaiser Member Services, please contact:
Customer Service: 1-800-813-2000
Language Services: 1-800-324-8010
Billing Customer Service: 1-844-524-7370, from 8 am – 5 pm, Monday – Friday
To pay your premium bill by mail: Kaiser Foundation Health Plan, PO Box 60508. City of Industry, CA 91716-0508
Website: kp.org

Local APD, ODDS, and Brokerage Offices

To check the status of your provider number or pre-work requirements, please contact your local office. A listing of contact information for each of the local APD, ODDS, and brokerage offices can be found at these links:
APD Offices
ODDS Offices
Support Service Brokerages

Medicare

If you need to enroll in Medicare or need assistance with your Medicare coverage, please contact:
Phone: 1-800-MEDICARE or 1-800-633-4227
Website: medicare.gov

Oregon Health Plan (Medicaid)

If you need to contact the Oregon Health Plan, please contact OHP Client Services Unit (CSU) at 1-800-273-0557 or 711 (TTY), from 8 am – 5 pm, Monday – Friday. CSU is closed on holidays.
After hours medical assistance: 1-800-562-4620
Application status, updates or renewal letters: 1-800-699-9075
Websites:
OregonHealthCare.gov
Oregon Health Plan Contact Information
Coordinated Care Organizations (CCO)

Oregon Home Care Commission

For information on training not handled by Carewell, such as CPR certification or one of the following certifications which exempt you from the training requirement such as:

Professional Development Certification (PDC)
Enhanced Homecare or Personal Support Worker
Exceptional Personal Support Worker
Ventilator Dependent Quadriplegia (VDQ), when available
Traditional Health Worker

Phone: 1-877-867-0077
Website: Oregon Home Care Commission

PacificSource (Idaho)

Phone: 1-888-977-9299 from 8 am – 5 pm MST, Monday – Friday
Website: pacificsource.com

Regence

Customer Service: 1-888-675-6570 from 5 am – 8 pm, PT Monday – Friday and from 8 am – 4:30 pm PT on Saturday
Website
First time/create account website
To pay your bill by mail: Regence — Attn: Premium payments, PO Box 2597, Portland, OR 97208

Senior Health Insurance Benefits Assistance Program (SHIBA)

Phone: 1-800-722-4134
Website: SHIBA

SoundCare

For questions about hearing benefits, please contact:
Phone: 1-877-359-8346

TRICARE West

Phone: 888-874-9378
Website: milConnect

United Healthcare Medical Customer Service

Customer Service: 1-800-957-6053, 8 am – 8 pm, Monday – Friday
Billing Customer Service: 1-800-708-2848
To pay your premium bill by mail: United Healthcare, PO Box 713819, Cincinnati, OH 45271
Website: uhcexchangebilling.com

Uprise Health

Phone: 1-800-395-1616
Website: uprisehealth.com
Code: OHWBT

VA benefits

Health Care Hotline: 877-222-VETS (8387)
Website: www.va.gov

VSP

Phone: 1-800-877-7195
Website: vsp.com Then click on Log In / Create an Account in the top right corner to access the VSP portal.

Washington Apple Health (Medicaid)

Phone (Coverage, Claims & Billing): 1-800-562-3022

Washington Health Plan Finder

Phone: 1-855-923-4633, from 8 am – 5:30 pm, Monday – Friday
Website: wahealthplanfinder.org

Your Health Idaho

Phone: 1-855-944-3246, from 8 am – 5 pm MST, Monday – Friday
Medicaid, Department of Health and Welfare: 1-877-456-1233
Website: yourhealthidaho.org