Vision + Hearing

Add clarity to your life.

Benefit Summary

The Carewell SEIU 503 Vision + Hearing benefit provides access to vision and hearing services for no monthly premium.

Vision

Vision benefits are insured by Ameritas through the VSP Choice Network. There is no charge for an annual exam if you use an in-network provider. If a provider does not bill Ameritas directly, you will need to pay up front and submit for reimbursement. Review the benefit summary for more information.

Hearing

Hearing benefits are available through Ameritas SoundCare. SoundCare is not tied to a network. You can go to any provider. You are eligible for up to a $75 allowance per 12-month period for a comprehensive hearing exam. You will likely need to pay up front for services and submit for reimbursement. Review the benefit summary for more information.

LASIK

LASIK benefits are available through Ameritas LASIK Advantage. LASIK Advantage is not tied to a network. You can go to any provider. The maximum lifetime benefit you are eligible to receive per eye is $500. You will likely need to pay upfront for services and submit for reimbursement. Review the benefit summary for more information.

Important Things to Know
  • The Carewell SEIU 503 Vision, Hearing, and LASIK benefit is premium-free for eligible homecare workers and personal support workers — there is no monthly bill for you to pay.
  • Once you are eligible, you will have coverage through an Ameritas plan.
  • Family members cannot be added to this plan.
  • You cannot use the Benefit Convenience Card to pay for any expense related to your Vision + Hearing benefits.

Check your Eligibility for Vision + Hearing Benefits

To find out your eligibility instantly, answer a few questions on the eligibility questionnaire. 

Eligibility Requirements

To be eligible for Carewell SEIU 503 Dental, Vision + Hearing, and Employee Assistance Program benefits you must:

N

Work 40 or more hours a month of eligible working hours — also known as bargaining unit hours — for two months in a row. There is then a one month waiting period while your hours are reported to the Benefits Administrative Office.

Visual depiction of eligibility timeline and one month waiting period
N

Turn in your timesheets and/or payroll vouchers on a regular basis

N

Have your name, gender, Social Security Number, birthdate and current address on file with The Benefits Administrative Office. Click here to update your information now.

Eligible hours

The number of eligible working hours you need to qualify for Carewell benefits are the work hours paid by Acumen, DHS and/or PPL on behalf of your consumer.

Losing eligibility

If you go two months in a row without working (or if zero hours are reported), after a grace period of one month you will no longer be eligible for Dental, Vision + Hearing, and Employee Assistance Program benefits. To regain eligibility for Carewell SEIU 503 benefits, you must complete the steps above.

If you have questions about your eligibility please call the Benefits Administrative Office at 1-844-507-7554, option 3, option 2

Enrollment

Dental, Vision + Hearing, and Employee Assistance Program benefits will be set up automatically for you once you: 

  • meet the Eligibility Requirements explained above
  • update the Benefits Administrative Office and the State with your name, gender, Social Security Number and current address.

Enrollment Confirmation

Once you are eligible for Carewell SEIU 503 Vision + Hearing benefits, you will be sent vision, hearing, and LASIK cards in a large, plain white envelope.

Vision: VSP Choice Network
Ameritas hearing insurance card
Hearing: Not tied to a network
Ameritas hearing insurance card
LASIK: Not tied to a network
Ameritas hearing insurance card

Benefit Details

Use This Benefit

Make an appointment

Be sure to confirm that your vision provider is in-network before seeking services and carefully review the benefit summary for information about possible out-of-pocket expenses like copays and co-insurances. Carewell SEIU 503 does not reimburse you for additional costs and you cannot use the Benefit Convenience Card for vision or hearing expenses, so check with your provider about procedures that are not fully covered.

Find a provider

Vision

Find a provider in the VSP Choice Network by going to VSP’s website at vsp.com/eye-doctor or by calling 1-800-877-7195.

Hearing

You can go to any provider or facility for hearing services! There is no network tied to the hearing benefit. You will likely need to pay upfront and submit for reimbursement.

LASIK

You can go to any provider or facility for LASIK services! There is no network tied to the LASIK benefit. You will likely need to pay up front and submit for reimbursement.

Keep This Benefit

You do not need to reapply — as long as you do not go two months in a row without eligible working hours (or reporting zero hours) you will remain eligible for Dental, Vision + Hearing, and Employee Assistance Program benefits. You will not receive new cards every year.

Loss of eligibility

If you go two calendar months in a row with no eligible working hours (or reporting zero hours), after a grace period of one calendar month you will no longer be eligible for Dental, Vision + Hearing, and Employee Assistance Program benefits unless you’ve regained your eligibility.

If you lose eligibility, you can enroll into COBRA continuation coverage. Contact the Benefits Administrative Office for more information.

Opt-out

If you would like to opt out of Dental, Vision + Hearing, and Employee Assistance Program benefits you can complete the waiver form.

Benefits Waiver Form (Digital)

Reimbursements
Vision

If you go to a provider outside of the VSP Choice Network you will need to pay up front and submit for reimbursement. Please review the benefit summary carefully to see the benefit levels when going to an out-of-network vision provider.

VSP Member Reimbursement Form (PDF)

Hearing

You will likely need to pay up front for hearing services and submit for reimbursement.

Ameritas Hearing Reimbursement Claim Form (PDF)

LASIK

You will likely need to pay up front for LASIK services and submit for reimbursement. Note that this form is only for LASIK services, not other vision services like an annual eye exam, lenses, or frames.

Amertias Vision (LASIK only) Reimbursement Claim Form (PDF)

Benefits Administrative Office

1-844-507-7554, option 3, option 2

Reasons to contact the Benefits Administrative Office:

  • Questions about eligibility for the Vision + Hearing benefit
  • You did not receive your vision, LASIK, or hearing cards
Ameritas

1-800-255-4931

Reasons to contact Ameritas:

  • Find an eye doctor near you
  • Questions about services/materials covered under this plan
  • You need a new card

Frequently Asked Questions

Read common questions about the Carewell Vision+Hearing benefit. See the FAQs page for more information.

Where can I find if a vision provider is in the VSP Choice network?

You can visit VSP’s website at vsp.com/eye-doctor or call 1-800-877-7195.

How much time do I have to submit a reimbursement claim?

You must submit a reimbursement claim form within 90 days from the date of service. For example, if you purchase eyeglasses from an out-of-network provider you will have 90 days to submit the VSP Member Reimbursement Claim Form. Call Ameritas at 1-800-255-4931 to find out more about how much you will be reimbursed if you go to an out-of-network provider.

Can I add my spouse or other family members?

No. Carewell SEIU 503 benefits are available only to eligible homecare and personal support workers.

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