Your old Benefit Convenience Card will stop working on Aug. 18. If you haven’t received a new card, call 1-844-503-7348 right away!

Using Your Benefit Convenience Card

Summary

The Benefit Convenience Card (BCC) is a Mastercard debit card, sent to you and administered by Ameriflex.

Your BCC works just like a regular debit card, except that:

  • Your card is limited in use, meaning you can only use it for the covered expenses listed below. Please note that you can’t use the BCC for out-of-pocket expenses for dental, vision, and/or hearing services.  
  • You can’t use your card at an ATM or to get cash back when making a purchase. 

For payments, we advise you to run your card as credit rather than debit.

Important Update to Your Ameriflex Benefit Convenience Card 

Ameriflex — the company that issues your Benefit Convenience Card — is sending new cards to users on July 12. Your new card will arrive in an unmarked envelope. It will be activated, ready for use, and valid for 5 years.  

When you receive your new card: 

    1. IMPORTANT! If you are using your BCC to autopay your monthly insurance premium, please contact your carrier to give them your new card number for your premiums to be paid. If you don’t update your autopay, your payment may not process and you could be cancelled for non-payment. This means you could be without insurance for the rest of the year.
    2. Also update your card information for any scheduled online purchases, such as for mail order pharmacy prescriptions.
    3. Safely discard your old card. 

If you have not received a new BCC by the end of July, you can request a new card on the Ameriflex portal. Log in by clicking here (you may have to register first if you haven’t created an account yet).

First, please check your address. If your address is incorrect, call 1-844-503-7348 for assistance. If your address is correct, you can order a new card — here are some instructions: myameriflex.crunch.help/participants/order-a-new-card.

Your old card will stop working on August 18, so don’t waste any time!  

Why are we getting new cards?

Ameriflex has transitioned to a new card processing vendor that will create a better experience for their customers. With this transition, Ameriflex will be issuing and mailing you a new Benefit Convenience Card. 

How do I set up autopay with my new card?

Make sure your premium is paid on time every month! Contact your insurance carrier to set up automatic payments from your new Benefit Convenience Card: 

What can you use the Benefit Convenience Card for?

Monthly premiums
Out-of-pocket expenses

Approved Marketplace Plan

Monthly premiums

YES! [Exceptions may apply, see below]

Contact your insurance carrier to set up your card to make automatic premium payments.

Out-of-pocket expenses

YES! Covered medical expenses (up to the annual BCC allowance):

– The deductible on your approved Marketplace plan 

– Copayments and coinsurance expenses, including for covered prescriptions

Medicare

Monthly premiums

NO. You will need to use the reimbursement process for your Medicare premium(s).

Click here for more information. 

Out-of-pocket expenses

YES! Covered medical expenses (up to the annual BCC allowance):

– Deductibles on your Medicare coverage 

– Copayments and coinsurance expenses, including for covered prescriptions

Exceptions
  • If your family is included on your health insurance policy, or
  • If you receive the average premium reimbursement

In both cases, you may still use the BCC for covered out-of-pocket expenses. However, you must pay your premium directly to your insurance company using your own funds and then submit a reimbursement form to the Benefits Administrative Office.

You may be asked to show proof of your covered out-of-pocket expenses, so be sure to keep all your Explanation of Benefits (EOBs) and receipts (especially your prescription receipts, since prescription expenses don’t appear on the EOBs issued by your insurance company).

How much money is on the BCC?

There are two separate accounts on your BCC: one for paying your premiums (if applicable), and one for covered out-of-pocket expenses.

This chart shows the amount available for the annual BCC allowance for covered out-of-pocket expenses since the start of this program.

 

Submit a claim for reimbursement from Ameriflex (BCC Administrator)

Submit a claim for reimbursement from Ameriflex: 

    • If you paid any covered out-of-pocket expenses using your own funds and not the BCC (for instance if you forgot your BCC at the pharmacy or the doctor’s office.)
    • If you’re asking for reimbursement for services received the previous year, you can submit a reimbursement form to Ameriflex until March 31. (After March 31, you should submit a Medical Reimbursement Claim form to the Benefits Administrative Office.)

Connect with Ameriflex!

Managing your Benefit Convenience Card issued by Carewell SEIU 503 just got easier! For all your transactions with Ameriflex, we highly recommend you create an account on the Ameriflex portal. You can use the Ameriflex online portal at ameriflex.wealthcareportal.com to: 

    • check the balance on your Benefit Convenience Card (BCC)
    • view your payment history 
    • submit claims online
    • see the status of a reimbursement 
    • order a replacement card

3 steps to make managing your BCC payments easier

Create an Account

Create your account at ameriflex.wealthcareportal.com.

Set up and use MyPlanConnect.

If you use your BCC, MyPlanConnect will automatically locate the Explanation of Benefits (EOB) for your transaction, and you won’t need to submit further documentation.

See details and directions at https://myameriflex.crunch.help/participants/Setting-Up-and-Using-MyPlanConnect.

Download App

Once you’ve set up your account, download the MyAmeriflex mobile app at myameriflex.com/participants/the-ameriflex-difference/mobile-app. The Ameriflex app lets you access and manage your account on the go!

Ameriflex resources

Accessing the Ameriflex Mobile App
Contact Ameriflex

Ameriflex representatives are also available to assist on the phone Monday through Friday 5am to 6pm, and Saturday 7am to 11am (PST) at 1-888-868-3539.

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