Employee Assistance Program
Keep your life running smoothly.
The Carewell SEIU 503 Employee Assistance Program (EAP) provides resources to help you in your personal life, such as accessing discounted legal services and household finance advice or counseling.
The Carewell SEIU 503 Employee Assistance Program (EAP) is provided by Uprise Health. Uprise’s counselors can help you privately solve problems affecting your work, family, and life in general. EAP services are free to you and include:
- 24-hour crisis help
- Up to five in-person counseling sessions every 12 months
- Online mental health consultations
- And much more
Important Things to Know
- The Carewell SEIU 503 Employee Assistance Program is premium-free — there is no monthly bill for you to pay.
- Once you are eligible, you will have coverage through Uprise Health.
- Family members cannot be added to this plan.
- You cannot use the Benefit Convenience Card to pay for any expense related to your Employee Assistance Program benefits.
Check Your Eligibility for EAP Benefits
To find out your eligibility instantly, answer a few questions on our eligibility questionnaire.
To be eligible for Carewell SEIU 503 Dental, Vision + Hearing, and Employee Assistance Program benefits you must:
Work 40 or more hours a month of eligible working hours — also known as bargaining unit hours — for 2 months in a row. There is then a 1-month waiting period while your hours are reported to Carewell SEIU 503.
Turn in your timesheets and/or payroll vouchers on a regular basis.
Have your name, gender, Social Security number, birthdate, and current address on file with Carewell SEIU 503. Click here to update your information now.
When we talk about the number of “working hours” you need to be eligible for Carewell benefits, that means the hours paid by Acumen, DHS, and/or eXPRS on behalf of your consumer.
If you go 2 months in a row without working —or if zero (0) hours are reported, after a grace period of 1 month you will no longer be eligible for Dental, Vision + Hearing, and Employee Assistance Program benefits. To regain eligibility for Carewell SEIU 503 benefits, you must complete the steps above.
If you have questions about your eligibility, please call 1-844-503-7348.
Dental, Vision + Hearing, and Employee Assistance Program benefits will be set up automatically for you once you:
- meet the Eligibility Requirements explained above;
- update Carewell SEIU 503 and the State with your name, gender, Social Security number, and current address.
You will not receive a card for your Employee Assistance Program benefits, but you will receive information about this benefit in the mail from Carewell SEIU 503. Note that because the eligibility requirements are the same for Dental, Vision + Hearing, and Employee Assistance Program benefits, you will know you are eligible for the EAP when you receive your cards for Dental and Vision + Hearing.
Use This Benefit
Access your EAP services
To access online:
- Go to uprisehealth.com
- Click on “Member Login”
- Use the access code: OHWBT
To access by phone:
- Call 1-800-395-1616
- Use the access code: OHWBT
If there are any costs associated with services you use with your Employee Assistance Program you will not be reimbursed. Review the benefit overview for more information.
Keep This Benefit
You do not need to reapply or re-enroll as long as you do not go 2 months in a row without eligible working hours — or if zero (0) hours are reported, you will remain eligible for Dental, Vision + Hearing, and Employee Assistance Program benefits.
Loss of eligibility
If you go 2 months in a row without working — or if zero (0) hours are reported, after a grace period of 1 month you will no longer be eligible for Dental, Vision + Hearing, and Employee Assistance Program benefits.
If you lose eligibility you can enroll in COBRA continuation coverage. Contact Carewell SEIU 503 for more information
If you would like to opt out of Dental, Vision + Hearing, and Employee Assistance Program benefits, you can complete the waiver form.
Benefits Waiver Form (Digital)
Contact Information and Resources
Carewell SEIU 503
Reasons to contact Carewell SEIU 503:
- Questions about eligibility for the Employee Assistance Program benefit
Reasons to contact Uprise Health:
- Schedule a counseling appointment
- Get more information about legal services available through the Employee Assistance Program
Frequently Asked Questions
Read common questions about the Carewell Employee Assistance Program benefit. See the FAQs page for more information.
How do I use employee assistance program benefits, like counseling and financial planning?
You can access services by visiting uprisehealth.com or calling 1-800-395-1616. Your access code is: OHWBT.
Can I add my spouse or other family members?
No. Carewell SEIU 503 benefits are available only to eligible homecare and personal support workers and personal care attendants.