Employee Assistance Program
Keep your life running smoothly.
The Carewell SEIU 503 Employee Assistance Program (EAP) provides resources to help you in your personal life, such as accessing discounted legal services and household finance advice or counseling.
The Carewell SEIU 503 Employee Assistance Program (EAP) is provided by Reliant Behavioral Health. Reliant’s counselors can help you privately solve problems affecting your work, family, and life in general. EAP services are free to you and include:
- 24-hour crisis help
- Up to five in-person counseling sessions every 12 months
- Online mental health consultations
- And much more
Important Things to Know
- The Carewell SEIU 503 Employee Assistance Program is premium-free — there is no monthly bill for you to pay.
- Once you are eligible, you will have coverage through Reliant Behavioral Health.
- Family members cannot be added to this plan.
- You cannot use the Benefit Convenience Card to pay for any expense related to your Employee Assistance Program benefits.
Check your Eligibility for EAP Benefits
To find out your eligibility instantly, answer a few questions on our eligibility questionnaire.
To be eligible for Carewell SEIU 503 Dental, Vision + Hearing, and Employee Assistance Program benefits you must:
Work 40 or more hours a month of eligible working hours — also known as bargaining unit hours — for two months in a row. There is then a one month waiting period while your hours are reported to the Benefits Administrative Office.
Turn in your timesheets and/or payroll vouchers on a regular basis
When we talk about the number of “working hours” you need to be eligible for Carewell benefits, that means the hours paid by DHS and/or PPL on behalf of your consumer.
If you go two months in a row without working (or if zero hours are reported), after a grace period of one month you will no longer be eligible for Dental, Vision + Hearing, and Employee Assistance Program benefits. To regain eligibility for Carewell SEIU 503 benefits, you must complete the steps above.
If you have questions about your eligibility please call the Benefits Administrative Office at 1-844-507-7554, option 3, option 2
Dental, Vision + Hearing, and Employee Assistance Program benefits will be set up automatically for you once you:
- meet the Eligibility Requirements explained above;
- update the Benefits Administrative Office and the State with your name, gender, Social Security Number and current address.
You will not receive a card for your Employee Assistance Program benefits, but you will receive information about this benefit in the mail from the Benefits Administrative Office. Note that because the eligibility requirements are the same for Dental, Vision + Hearing, and Employee Assistance Program benefits you will know you are eligible for the EAP when you receive your cards for Dental and Vision + Hearing.
Use This Benefit
Access your EAP services
To access online:
- Go to ibhsolutions.com
- Select “Members” in the top right corner
- Click on the RBH logo
- Use the access code: OHWBT
- Click the My Benefits button
To access by phone:
- Call 1-866-750-1327
- Use the access code: OHWBT
If there are any costs associated with services you use with your Employee Assistance Program you will not be reimbursed. Review the benefit overviews for more information.
Keep This Benefit
You do not need to reapply — as long as you do not go two months in a row without eligible working hours (or if zero hours are reported), you will remain eligible for Dental, Vision + Hearing, and Employee Assistance Program benefits.
Loss of eligibility
If you go two months in a row without working (or if zero hours are reported), after a grace period of one month you may no longer be eligible for Dental, Vision+Hearing, and Employee Assistance Program benefits.
If you lose eligibility you can enroll into COBRA continuation coverage. Contact the Benefits Administrative Office for more information
If you would like to opt out of Dental, Vision + Hearing, and Employee Assistance Program benefits you can complete the waiver form.
Benefits Waiver Form (Digital)
Benefits Administrative Office
1-844-507-7554, option 3, option 2
Reasons to contact the Benefits Administrative Office:
- Questions about eligibility for the Employee Assistance Program benefit
Reliant Behavioral Health
Reasons to contact Reliant Behavioral Health:
- Schedule a counseling appointment
- Get more information about legal services available through the Employee Assistance Program
Frequently Asked Questions
Read common questions about the Carewell Employee Assistance Program benefit. See the FAQs page for more information.
How do I use employee assistance program benefits, like counseling and financial planning?
You can access services by visiting ibhsolutions.com or calling 1-866-750-1327. Your access code is: OHWBT.
Can I add my spouse or other family members?
No. Carewell SEIU 503 benefits are available only to eligible homecare and personal support workers and personal care attendants.