Paid Time Off
Use MyCarewell503 for all your PTO benefit needs.
Great news! You can now use MyCarewell503, an online tool to manage your personal and contact information, as well as your Carewell Paid Time Off benefits.
Note: MyCarewell503 is currently only available in English, but it will be available in multiple languages in the future.
Helping you take time off from work when you need to.
Benefit Summary
The Carewell SEIU 503 Paid Time Off (PTO) benefit helps you take time off from work when you need to.
Taking time off work is crucial to your physical, mental, and emotional health! That’s why Carewell SEIU 503 offers eligible care providers up to 48 hours of PTO benefits every year. You can earn 1 hour of PTO for every 20 hours worked, up to a maximum of 4 hours of PTO benefits every month.
Important Things to Know
Fill out the Form W-9
You must fill out a Form W-9 to be eligible for your PTO benefit. If Carewell SEIU 503 doesn’t have your Form W-9 on file, you won’t receive the PTO benefit.
You do not need to find a replacement
It isn’t your responsibility to find your replacement when you take paid leave from your consumer-employer.
Form 1099
The paid time off (PTO) benefit is taxable income. If you receive $600 or more of your PTO benefit during the year, you will receive a Form 1099 in the mail. A 1099 form is sent when taxable income does not have taxes deducted (like a W2 would show) but is still considered taxable by the IRS.
This is the case with your PTO benefits through Carewell SEIU 503. You will pay taxes on your PTO benefits for the year in which you receive the PTO payout. For example, you request payout for PTO in December 2022, but you are paid in January 2023. You will pay taxes on this payout in your 2023 taxes if the amount is over $600.
Please make sure to keep the Form 1099 safe so you have it for when you file your taxes.
The benefit is still taxable income even if you do not receive a Form 1099. Keep track of all PTO benefits you request during the year.
How it Works
Eligible care providers can earn 1 hour of PTO benefits for every 20 hours worked, up to a maximum of 4 hours of PTO benefits every month.
Once you have at least 8 hours of PTO benefit in your balance, you can request hours, or you can save hours to take a well-earned vacation!
Eligibility for PTO Benefits
Read the requirements below to learn more about eligibility for Carewell SEIU 503 Paid Time Off benefits.
Eligibility Requirements
To be eligible for Carewell SEIU 503 paid time off benefits you must:
Have a Form W-9 on file with Carewell SEIU 503 Benefits. The PTO benefit is taxable income. You will not receive your PTO benefit if we do not have your Form W-9 on file with us.
Eligible hours
“Work hours” means the hours paid by Acumen, DHS, and/or eXPRS on behalf of your consumer.
Earning PTO Benefits
You can earn up to 4 PTO benefit hours every month.
Example: if you worked 100 hours in 1 month, you have earned 4 hours of PTO benefits. This is because 20 hours of work is equal to 1 hour of PTO benefits and you cannot earn more than 4 PTO benefit hours every month.
Hours worked in 1 month cannot be combined with hours worked in another month to earn PTO benefit hours.
Example: If you worked 10 hours in May, and you worked 10 hours in June, you cannot combine those work hours to earn the 1 hour of PTO benefits.
PTO benefit hours earned for the month are added to the PTO benefit balance at the end of the next calendar month.
Example: You work 80 hours in May earning 4 hours of PTO. The 4 hours of PTO you earned are added to your balance when hours are received and processed at the end of June.
If you have work hours with multiple payroll vendors, all hours worked in a month will be combined to calculate PTO benefit hours for that month.
How to Request PTO
If you have worked the required number of hours to earn at least 8 hours of PTO benefits, you will receive a notice from Carewell SEIU 503. It will include instructions on how you can request your PTO benefits. Please make sure to view your PTO benefits balance first before requesting your PTO benefits.
Use MyCarewell503
Use MyCarewell503, the new online tool to view and request your PTO benefits.
Note: MyCarewell503 is currently only available in English, but it will be available in multiple languages in the future.
Use the PTO Benefits Request Packet
Fill out and submit the PTO Benefits Request Packet online.
Benefit Details
Receive your PTO Benefits
To receive your PTO benefits, you need to fill out the Form W-9 if you haven’t already done so. If you do not, you will not be paid, as this benefit is taxable income. You will receive your payment by check in the mail unless you choose to receive it by direct deposit into your bank account.
Receive your PTO Benefits by Direct Deposit
Direct deposit is the fastest and safest way to collect your PTO benefit! Fill out the Direct Deposit form and include a copy of a voided check or your bank account information.
You only need to complete the Direct Deposit form once; we will note your preference for future payments. You can’t use direct deposit if you don’t have a bank account.
Fill out the PTO Designation of Beneficiary Form
With the PTO benefit, we urge you to complete the Designation of Beneficiary Form so that the person you choose receives your unclaimed PTO payment in the event of your death.
Contact Information
Carewell SEIU 503 Benefits
1-844-503-7348, Monday–Friday, from 8 am–6 pm PST.
Reasons to contact Carewell SEIU 503 Benefits :
- Request your PTO balance (how many hours you have left)
- You believe the PTO check you received is for the wrong amount
- Any question you have around PTO benefits
Frequently Asked Questions
Read common questions about the Carewell PTO benefit. See the FAQs page for more information.
What rate of pay will my PTO hours be paid?
The rate of pay will be calculated at the most recent pay rate from your payroll vendor and not at the time it was earned.
For example, let’s say you earn 12 hours of PTO by working 80 hours every month in August, September, and October of 2023. On January 1, 2024, you get a raise negotiated by your union. You decide to take some time off to visit family in February. Even though you earned the PTO benefit hours before your raise, you will get paid out at a higher rate because you requested the benefit after your raise took effect.
What happens to any PTO I earned last year under the previous PTO program?
After you submit a W-9 form, any 2022 unclaimed PTO will be paid at the 2022 pay rate. This is because the rules for 2022 unclaimed PTO are governed by the previous PTO program rather than the new PTO program effective January 1, 2023.
You can request unclaimed 2022 PTO dating back to 12 months before the date you submit a W-9 form.
How do I find out my PTO benefit balance?
You can call Carewell SEIU 503 Benefits at 1-844-503-7348. Or you can use MyCarewell503, a new online benefits tool.
What if I work less than 20 hours in a month? Will those hours roll over and be added to the next month’s hours so I can earn PTO?
No, hours do not roll over and cannot be combined with another month.
I work 120 hours per month, so why won’t I earn 6 PTO hours per month?
Care providers can receive up to 4 PTO hours every month according to the SEIU contract negotiations. This new PTO program is designed to provide the greatest number of PTO hours possible to the largest number of care providers. Those previously earning 40 hours per year will now earn 48 hours per year.
What if I stop working and have less than 8 hours earned?
If you stop working, your remaining PTO benefit hours will be paid out to you if you have a Form W-9 on file with us.