Paid Time Off
Helping you take time off from work when you need to.
The Carewell SEIU 503 Paid Time Off (PTO) benefit helps you take time off from work when you need to.
Being able to take time off is important not just to your health, but also for the health of your consumer. Carewell SEIU 503 offers up to 40 hours of paid time off (PTO) benefits per year to eligible care providers.
Important Things to Know
- You must fill out a Form W-9 to be eligible for your PTO benefit. If the Benefits Administrative Office doesn’t have your W-9 on file, you won’t receive the PTO benefit.
- If you don’t request a benefit in the year you earn it, it will be automatically paid to you the following year, as long as you have a W-9 on file with the Benefits Administrative Office. For example, if you worked 80 hours in November 2020, you would be credited with 20 hours of PTO in February 2021. You could request those hours by submitting a benefit request form. But if you don’t request them and we have your W-9 on file, you will automatically get a payment for the 20 PTO hours in February 2022.
- It isn’t your responsibility to find your replacement when you take paid leave from your consumer-employer.
- Paid time off is taxable income and that’s why you have to fill out Form W-9. If you receive $600 or more of your paid time off benefit in one year you will receive a Form 1099 from the Benefits Administrative Office. The benefit is still taxable income even if you do not receive a Form 1099.
Check your Eligibility for PTO Benefits
To find out your eligibility instantly, answer a few questions on the eligibility questionnaire.
Read the requirements below to learn more about eligibility for Carewell SEIU 503 Paid Time Off benefits.
To be eligible for Carewell SEIU 503 paid time off benefits you must:
Work 80 or more eligible working hours — also known as bargaining unit hours — in one of the qualifying months:
- To earn 20 hours of PTO benefits on February 1, you must work 80 or more hours in either October, November or December of the preceding year.
- To earn 20 hours of PTO on July 1, you must work 80 or more hours in March, April or May of the same year.
When we talk about the number of “working hours” you need to be eligible for Carewell benefits, that means the hours paid by Acumen, DHS, and/or PPL on behalf of your consumer.
If you have questions about your eligibility for Paid Time Off, contact the Benefits Administrative Office at 844-507-7554, option 3, option 2 or by email at ohcwtPTO@vimly.com.
If you have worked the required number of hours to earn PTO benefits, you will receive a packet from the Benefits Administrative Office with the amount of paid time off benefits you have available. This packet is sent in early February and early July.
To request payment for your PTO benefits, submit the digital PTO Benefit Packet request below – this is the fastest and easiest way to claim your PTO benefit!
Use This Benefit
Request PTO benefits payment
You must complete a Benefit Request Form to receive a PTO benefit payment. You can find all relevant forms (PTO Benefit Request, W-9, Direct Deposit and Designation of Beneficiary forms) in the PTO Benefit Request Packet above.
You will receive your payment by a check in the mail unless you choose to receive it via direct deposit into your bank account. To receive payment this way, simply fill out the Direct Deposit Form and provide a voided check. (You can’t use direct deposit if you don’t have a bank account.) Receiving your payment by a check in the mail generally takes longer than direct deposit.
With this benefit, we urge you to complete the Designation of Beneficiary Form so that the person you choose receives your unclaimed PTO payment in the event of your death.
In February-March and July-August, PTO Benefit Request Forms are processed once a month. Forms received by the 20th of the month will be processed for payment by the end of the month.
For all other months, PTO Benefit Request Forms are processed on the following schedule:
- Forms submitted by the 5th of the month will be processed for payment on the 15th of the month.
- Forms submitted between the 6th and the 20th of the month will be processed for payment on the last Friday of the month.
- Forms submitted after the 20th of the month will be processed for payment on the 15th of the following month.
Please allow 5-10 business days for the payment to arrive.
PTO benefit does NOT rollover
The Paid Time Off benefit doesn’t roll over from year to year. If you’re eligible for the benefit but don’t submit a Benefit Request Form, or you don’t request the full amount available to you in a single year, you’ll receive a payment in February of the following year. But you must have a Form W-9 on file with the Benefits Administrative Office to receive any payment.
Keep This Benefit
Paid Time Off benefits are redetermined every February and July. To be eligible for each period, you must work 80 or more hours of eligible working hours in one of the qualifying months. You only need to submit a Form W-9 once, unless there are changes to your information, like your name or address.
Benefits Administrative Office
1-844-507-7554, option 3, option 2
Reasons to contact the Benefits Administrative Office:
- Request your PTO balance (how many hours you have left)
- You believe the PTO check you received is for the wrong amount
- You did not receive a packet about your PTO eligibility but believe you should have
For all other questions about the Paid Time Off benefit, call 1-844-503-7348, 8 am to 6 pm, Monday-Friday
Frequently Asked Questions
Read common questions about the Carewell PTO benefit. See the FAQs page for more information.
How is my Paid Time Off benefit calculated?
Your Paid Time Off benefits are determined based on your wages earned in the first month you became eligible. For many care providers this is $15.77 per hour, beginning July 2020.
How do I find out my PTO benefit balance?
You will receive a letter from the Benefits Administrative Office each February and July with your benefit amount. If you request a portion of your benefit and do not know what your remaining balance is you can call the Benefits Administrative Office at 1-844-507-7554, option 3, option 2.
Why should I complete the Designation of Beneficiary Form?
This form makes sure that in the event of your death, the person you choose receives the balance of the PTO benefit you’ve earned. If any of the following is true, your PTO balance will be paid to the executor of your estate:
- You don’t choose a beneficiary;
- The person you choose as beneficiary dies before you;
- The person you choose as beneficiary can’t be located.
How do I find a backup care provider for my consumer during my time off?
It is not your responsibility to find your own replacement when you take paid leave. The consumer has the primary responsibility for selecting and hiring their providers. Paid leave must be prior authorized by the consumer, relief must be available if necessary and the consumer must notify the appropriate agency to authorize the substitute worker’s hours. Sometimes the consumer will require assistance from the case manager/personal agent/service coordinator in finding a suitable replacement provider.
Do I need to report what days or hours I am taking off from my consumer to the Benefits Administrative Office?
No, you do not need to report your time off to the Benefits Administrative Office.