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Su'aalaha Badanaa La Is Weydiiyo

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Ilkaha
Aragti + Maqal
Progam Caawinta Shaqaalaha
Caawinta Qiimaha Daryeelka Caafimaadka
Waqtiga Lacagta La Bixiyo
Tababar

Ilkaha

How do I get dental insurance?

You will be automatically enrolled into a Kaiser Permanente dental plan once you are eligible for Carewell SEIU 503 dental benefits. To become eligible you must work 40 or more bargaining unit hours for two months in a row and wait an additional month while your hours are reported to the Benefits Administrative Office. Read more about eligibility on the Dental page.

Can I use my Benefit Convenience Card for dental expenses?

No, the Benefit Convenience Card cannot be used for dental, vision + hearing, or employee assistance program expenses.

Ma haystaa ikhtiyaarro aan ahayn Kaiser Permanente Dental?

Carewell SEIU 503 ma bixiso xulashooyin kale oo ku saabsan caymiskaaga ilkaha. Si kastaba ha noqotee, haddii aad ku nooshahay meel ka baxsan Aagga Adeegga Kaiser, waxaa lagugu qori doonaa qorshaha Xulashada Ilkaha ee Kaiser Permanente. Xulashada Daryeelka Ilkaha ee KP PPO waxaad awoodi doontaa inaad booqato dhakhtarka ilkaha oo shati haysta. Si kastaba ha noqotee, waxaad bixin doontaa waxyar haddii aad booqato dhakhtarka ilkaha ee kaqeyb gala shabakadda Kaiser's PPO. Si loo xaqiijiyo inaad ku nooshahay gudaha ama banaanka Aagga Adeegga Kaiser, la xiriir Xafiiska Maamulka Faa'iidooyinka 1-844-507-7554, ikhtiyaarka 3 ka dibna doorashada 2.

Waxaan horey uheystey qorshe ilko. Laba ma heli karaa?

Wixii su'aalo ah ee ku saabsan iskuduwidda dheefaha, fadlan la xiriir Kaiser Permanente Customer Service.

Waxaan horey uhelay dhakhtarka ilkaha oo aan jeclahay. Miyaan ku sii socon karaa dhakhtarkan ilkaha?

Haddii aad degan tahay meel ka baxsan aagga adeegga Kaiser oo aad leedahay adeeg bixiye gaar ah oo aan ku jirin shabakadda, waxaad weydiin kartaa dhakhtarkaaga ilkaha haddii ay diyaar u yihiin in lagu aqoonsado Kaiser Permanente si ay qayb uga noqdaan shabakadda.

Haddii aad ku nooshahay gudaha aagga adeegga Kaiser ma heli doontid caymis wixii adeeg ah oo ay qabtaan dhakhtarka ilkaha ee shabakadda ka baxsan.

Ma ku dari karaa xaaskeyga ama xubnaha kale ee qoyska?

Maya. Macaashka Carewell SEIU 503 waxaa loo heli karaa oo keliya daryeel-caafimaadeedka guriga iyo shaqaalaha taageerada shakhsi ahaaneed.

Can I opt out of Dental, Vision+Hearing, or Employee Assistance Program benefits?
Yes. You can fill out the Waiver Form and submit it to the Benefits Administrative Office.

Foomka Ka-dhaafida Faa'iidooyinka (Digital)

Vision+Hearing

How do I get vision/hearing insurance?

You will be automatically enrolled into an Ameritas plan that provides vision, hearing, and LASIK benefits once you are eligible for Carewell SEIU 503 vision + hearing benefits. To become eligible you must work 40 or more bargaining unit hours for two months in a row and wait an additional month while your hours are reported to the Benefits Administrative Office. Read more about eligibility on the Vision + Hearing page.

Can I use my Benefit Convenience Card for vision + hearing expenses?

No, the Benefit Convenience Card cannot be used for dental, vision + hearing, or employee assistance program expenses.

Where can I find if a vision provider is in the VSP Choice network?

You can visit VSP’s website at vsp.com/eye-doctor or call 1-800-877-7195.

How much time do I have to submit a reimbursement claim?

You must submit a reimbursement claim form within 90 days from the date of service. For example, if you purchase eyeglasses from an out-of-network provider you will have 90 days to submit the VSP Member Reimbursement Claim Form. Call Ameritas at 1-800-255-4931 to find out more about how much you will be reimbursed if you go to an out-of-network provider.

Ma ku dari karaa xaaskeyga ama xubnaha kale ee qoyska?

Maya. Macaashka Carewell SEIU 503 waxaa loo heli karaa oo keliya daryeel-caafimaadeedka guriga iyo shaqaalaha taageerada shakhsi ahaaneed.

Can I opt out of Dental, Vision+Hearing, or Employee Assistance Program benefits?

Yes. You can fill out the Waiver Form and submit it to the Benefits Administrative Office.

Foomka Ka-dhaafida Faa'iidooyinka (Digital)

Barnaamijka Caawinta Shaqaalaha

How do I get employee assistance program benefits?

You will be automatically enrolled into employee assistance program benefits provided through Reliant Behavioral Health once you are eligible for Carewell SEIU 503 EAP benefits. To become eligible you must work 40 or more bargaining unit hours for two months in a row and wait an additional month while your hours are reported to the Benefits Administrative Office. Read more about eligibility on the Employee Assistance Program page.

Can I use my Benefit Convenience Card for EAP expenses?

No, the Benefit Convenience Card cannot be used for dental, vision + hearing, or employee assistance program expenses.

How do I use employee assistance program benefits, like counseling and financial planning?

You can access services by visiting ibhsolutions.com or calling 1-866-750-1327. Your access code is: OHWBT.

Ma ku dari karaa xaaskeyga ama xubnaha kale ee qoyska?

Maya. Macaashka Carewell SEIU 503 waxaa loo heli karaa oo keliya daryeel-caafimaadeedka guriga iyo shaqaalaha taageerada shakhsi ahaaneed.

Can I opt out of Dental, Vision+Hearing, or Employee Assistance Program benefits?

Yes. You can fill out the Waiver Form and submit it to the Benefits Administrative Office. 

Foomka Ka-dhaafida Faa'iidooyinka (Digital)

Caawinta Qiimaha Daryeelka Caafimaadka

Qorshayaasha La Ansixiyay

What's a Special Enrollment Period and am I eligible for one?

A Special Enrollment Period (“SEP”) allows you to enroll in a health insurance plan outside of the regular Open Enrollment period (Nov. 1 – Dec. 15). You may qualify for a SEP if you have experienced life changes, such as losing job based-coverage, or a change in income that makes you no longer eligible for Medicaid. If your SEP is approved by the Marketplace, you can enroll into a Marketplace Plan but you have limited time to get enrolled, usually 60 days from the date of your qualifying life event. The Marketplace will also need proof that you qualify for a Special Enrollment Period, so you will want to gather that information as soon as possible to complete your enrollment. For assistance, call 1-844-503-7348.

Are there any exceptions to the eligibility requirements for Healthcare Cost Assistance?

If you are eligible for medical coverage through your spouse, but you choose not to enroll in that coverage, you may be eligible for Carewell SEIU 503 Healthcare Cost Assistance. Call 1-844-503-7348 for more information.

Can I use my own insurance agent rather than Valley Insurance Professionals?

You can, although it is highly recommended you use the services of Valley Insurance Professionals, who have years of experience working with the Carewell benefits program, assisting caregivers with enrolling into approved Marketplace plans, and ensuring caregivers can access Healthcare Cost Assistance. If you use your own insurance agent, you do not have to fill any Agent of Record form included in the annual paperwork, but please call 1-844-503-7348 to let one of our representatives know you are using your own agent and not completing an Agent of Record form.

Do I qualify for average premium reimbursements?

You may qualify for Healthcare Cost Assistance if you became eligible for Carewell SEIU 503 benefits after the end of the last Open Enrollment period and you are enrolled in a non-approved plan on a Healthcare Marketplace. In that case, you would receive a Benefit Convenience Card to pay covered out-of-pocket expenses, and you would be eligible for reimbursement of your premium costs up to the lesser of your actual premiums or the average premium amount received by eligible caregivers on Healthcare Cost Assistance. To continue receiving Healthcare Cost Assistance after the end of the year, you must enroll into an approved plan at your first opportunity and no later than Open Enrollment (between November 1 and December 15). Otherwise, your Healthcare Cost Assistance will stop at the end of the calendar year. To check if you qualify for average premium reimbursements, call 1-844-507-7554, option 3, option 2.

What is my net health insurance premium?

Your net premium is the monthly amount that you must pay to your insurance company to maintain your insurance. For example, if your gross premium (the full cost of the premium from your insurance carrier) is $500 per month and your Advanced Premium Tax Credit or APTC (the financial assistance from the Federal Government) is $200 per month, your net premium would be $300 per month.

I appealed last year and was allowed to select another approved plan than the one for my area. What should I do if I want to continue to receive Healthcare Cost Assistance?

If the plan you enrolled in is still an approved plan for the following calendar year, the decision on your appeal still stands. You will need to review the information on this page to make sure that you take the appropriate steps during Open Enrollment to renew your medical coverage and continue receiving Healthcare Cost Assistance. You are also encouraged to review the new plan summary and provider networks to make sure this option still works for you.

I live in the Lane County Kaiser Service Area and I am enrolled in the 2018 Approved Providence plan, do I need to change plans?

No, you do not have to change plans. You can change to the 2020 Approved KP Silver 2500/35 plan if you would like, or you can stay in the Approved Providence plan. Once you transition to the Approved Kaiser plan, that will be your Approved Plan for the rest of the year and you will no longer have the option to receive Carewell SEIU 503 benefits for the Providence plan after you switch.

I live in the Lane County Kaiser Service Area and I am enrolling for the first time for Carewell SEIU 503 benefits; can I enroll in the Approved Providence plan?

No, if you live in the Lane County Kaiser Service Area and you are newly enrolling into Carewell SEIU 503 benefits for 2020, your Approved Plan is the Kaiser KP Silver 2500/35 plan.

Benefit Convenience Card 

What can I use the Benefit Convenience Card to pay for?
  • Your net monthly premium bill for an approved Marketplace plan.
  • The deductible applicable to your approved Marketplace plan. A deductible is the amount you must pay for the services that your insurance plan covers before your insurer begins to pay.
  • The co-payments for medical services and prescriptions covered by your approved Marketplace plan. A co-payment (or co-pay) is a fixed amount your insurance plan may require you to pay, and is usually due at the time that you receive the service or prescription.
  • The coinsurance for medical services and prescriptions covered by your approved Marketplace plan. Coinsurance is a percentage of the costs you must pay for services your insurance plan covers. For example, if your insurance plan has an “80/20” coinsurance arrangement, this means that, after you pay any deductible, your insurance company will pay 80% of the cost of the covered medical expense and you must pay the remaining 20%.
How do I use my Benefit Convenience Card?

Your Card works just like a regular debit card, with two important differences:

1. Your card is limited in use, meaning you can only use it for the covered expenses listed under “What can I use the Card to pay for?”

2. You cannot use your Card at an ATM or to obtain cash back when making a purchase.

How much money is on the Benefit Convenience Card?

There are two “accounts” on your Card. One account is pre-loaded with the annual amount for paying medical and prescription co-pays, deductibles and coinsurance expenses for covered services and prescriptions. In 2020, that amount is $6,190, but this may change from year to year. The other account is preloaded with the amount necessary to pay your net monthly premium: the portion of your individual health insurance premium that is not covered by your Federal tax subsidy (APTC).

Does my leftover balance roll over into the next year's amount?

No. The maximum amount you can be reimbursed for covered expenses incurred in each calendar year is the set amount for that calendar year. Any portion that is not used for a calendar year cannot be rolled over for payment of expenses incurred in a future calendar year.

When does my Card expire?

Your Benefit Convenience Card will expire on the date you are no longer eligible for Carewell SEIU 503 HCA benefits, or the month and year listed on the front of the Card, whichever date is first. Ameriflex will send you a new Benefit Convenience Card a month before the expiration date on your current Card if you are still eligible for HCA benefits at that time. If you have questions about this, you can reach Ameriflex by calling 1-888-868-3539.

My Benefit Convenience Card didn't work to pay my premium, what should I do?

Check your balance with Ameriflex, the Card Administrator, either using your MyAmeriflex Mobile App or Ameriflex online account, or by calling 1-888-868-3539. If there is enough money to pay the premium, ask your insurance carrier to try again. If you do not have enough money on your Card, please call 1-844-507-7554, option 3, option 2 right away.

My Benefit Convenience Card didn't work to pay for my out-of-pocket costs, what should I do?

Call Ameriflex, the Card Administrator, at 1-888-868-3539. You will want to identify yourself as a Homecare Worker and have the following available at the time of your call: your Card, the date and type of service you were attempting to pay for and a description of the issue you experienced.

I have medical bills from last year. Can I pay them with my Benefit Convenience Card?

You can only use the Benefit Convenience Card to pay for covered services received in the same year. If you receive claims from a previous calendar year for out-of-pocket expenses relating to a covered service, you will need to utilize the reimbursement process.

Advanced Premium Tax Credit (APTC)

What is the Advanced Premium Tax Credit (APTC)?

The Advanced Premium Tax Credit (APTC) is a tax credit issued by the federal government that you can use to lower your monthly insurance payment (called your “premium”) when you enroll in a plan through the Health Insurance Marketplace. Your tax credit is based on the income estimate and household information you put on your Marketplace application. If your estimated income falls between 100% and 400% of the Federal Poverty Line, you qualify for a premium tax credit.

How does APTC apply to my Healthcare Cost Assistance?

To qualify for Healthcare Cost Assistance for payment of your approved Marketplace plan premiums and out-of-pocket expenses, you must apply the full amount of any Advanced Premium Tax Credit (APTC) you qualify for toward your plan premiums. If you underestimate your annual household income, and receive a higher APTC than you should have, and as a result, you owe a reconciliation fee to the IRS at your annual tax filing, you may be eligible for reimbursement of the reconciliation fee from the Benefits Administrative Office.

How does my APTC change?

When you apply for coverage through the Health Insurance Marketplace, you’ll find out if you qualify for an Advanced Premium Tax Credit based on what you estimate for your income and family size. However, if your income changes, or if you add or lose members of your household, your Premium Tax Credit will probably change too. It’s very important to report income and household changes to the Marketplace as soon as possible. For assistance, contact Valley Insurance Professionals at 1-503-974-8471.

I qualify for Medicaid (or other coverage), can I keep my Marketplace plan, APTC and Healthcare Cost Assistance?

No. If you qualify for Medicaid, you are not eligible for Carewell SEIU 503 HCA benefits, and you are also not eligible for any Advanced Premium Tax Credits or Marketplace Cost Share Reductions. If you qualify for Medicaid and are currently enrolled in a Marketplace plan, please call 1-844-503-7348 as soon as possible. For more information about Medicaid and a Marketplace plan refer to healthcare.gov/medicaid-chip/cancelling-marketplace-plan/ and for more information on other coverage and a Marketplace plan refer to healthcare.gov/have-job-based-coverage/options/.

What do I need to know about my APTC for my tax filings?

If anyone in your household has a Marketplace plan, you should receive Form 1095-A, Health Insurance Marketplace Statement for your taxes. The 1095 forms are sent out in January-February for the previous year’s coverage. It includes information about the Marketplace plans under which anyone in your household had coverage. It comes from the Marketplace, not the IRS. You should receive it by mail or in your online Marketplace account. You or your tax preparer will need the 1095 form to complete the IRS Form 8962, which needs to be filed each year with your taxes in order to reconcile your Advanced Premium Tax Credits. Learn more about Form 1095 at healthcare.gov/tax-form-1095/. If you did not receive a 1095-A, you can download a copy in your Marketplace account or contact the Health Insurance Marketplace directly at 1-800-318-2596.

I overestimated my income and received too little APTC, what do I do?

Call the Benefits Administrative Office. You will need to send copies of your tax forms 1040, 1095A and 8962 to the Benefits Administrative Office, along with the Premium Adjustment Reimbursement Form.

I underestimated my income and received too much APTC, what do I do?

Submit the Premium Adjustment Reimbursement Form along with your tax forms 1040, 1095A and 8962 to the Benefits Administrative Office to receive reimbursement for all or part of what you owe the Federal government.

What happens if I no longer qualify for APTC?

If you lose eligibility for an APTC because the Marketplace determines your household size and/or income disqualifies you from receiving a tax credit, you will still qualify for Carewell SEIU 503 HCA benefits relating to your approved Marketplace plan. However, if you lost eligibility for the APTC because you did not respond to a request for information, or otherwise failed to take any action required to maintain such APTC, you will only be eligible to receive the premium assistance benefit that would have been payable had your APTC not been terminated. You will be responsible for the difference in the premium.

How do I regain my eligibility for an APTC if I lost it because I did not respond or failed to take action to maintain my APTC?

If you lost eligibility for the APTC because you did not respond to a request for information from the Marketplace, or otherwise failed to take any action required to maintain such APTC, you need to submit the information the Marketplace is requesting and attempt to restore your tax credit or be re-determined for a tax credit. You will be responsible for the difference in the premium until the Marketplace redetermines what, if any, APTC you qualify for. Call 1-844-503-7348 for questions or Valley Insurance Professionals at 1-503-974-8471 for assistance in restoring your APTC.

Caawinta Qiimaha Daryeelka Caafimaadka

Medicare ahaan

Information for people transitioning to Medicare

If you are currently enrolled in a Marketplace plan, you will need to take steps to end your Marketplace plan the day before your Medicare plan starts. The agents at Valley Insurance Professionals may be able to help you with that – call 1-844-503-7348 for assistance. Also, if you already have a Benefit Convenience Card, please hold onto your Card. You will continue to use it for covered Medicare co-pays, coinsurance, deductibles and prescriptions as long as you remain eligible for Healthcare Cost Assistance. You cannot use your Benefit Convenience Card for your Medicare premiums.

What can I use the Benefit Convenience Card to pay for?
  • The deductible applicable to your Medicare plan. A deductible is the amount you must pay for the services that your Medicare plan covers before Medicare begins to pay.
  • The co-payments for medical services and prescriptions covered by your Medicare plan. A co-payment (or co-pay) is a fixed amount your Medicare plan may require you to pay, and is usually due at the time that you receive the service or prescription.
  • The coinsurance for medical services and prescriptions covered by your Medicare plan. Coinsurance is a percentage of the costs you must pay for services your Medicare plan covers. Cost sharing may range from 20% to 50% of a covered service, depending on your Medicare plan. For example, if your Medicare plan has an “80/20” coinsurance arrangement, this means that, after you pay any deductible, your Medicare plan will pay 80% of the cost of the covered medical expense and you must pay the remaining 20%.
How much money is on my card?

The Benefit Convenience Card is pre-loaded with the annual amount for paying medical and prescription co-pays, deductibles and coinsurance expenses for covered services and prescriptions. In 2020, that amount is $6,190, but this may change from year to year.

Does my leftover balance roll over into the next year's amount?

No. The maximum amount you can be reimbursed for covered expenses incurred in each calendar year is the set amount for that calendar year. Any portion that is not used for a calendar year cannot be rolled over for payment of expenses incurred in a future calendar year.

When does my Card expire?

Your Benefit Convenience Card will expire on the date you are no longer eligible for Carewell SEIU 503 benefits, or the month and year listed on the front of the Card, whichever date is earlier. Ameriflex will send you a new Benefit Convenience Card a month before the expiration date on your current Card if you are still eligible for HCA benefits at that time. If you have questions about this, you can reach Ameriflex by calling 1-888-868-3539.

Waqtiga Lacagta La Bixiyo

Sidee loo xisaabiyaa waxtarkayga Waqtiga La Bixiyay?

Macaashkaaga Waqtiga Bixinta La Bixiyay waxaa lagu go'aamiyaa iyadoo lagu saleynayo mushaharka aad qaadatay bishii ugu horreysay ee aad u-qalantay. Dad badan oo daryeel bixiyayaal ah tan waa $15 saacadiiba, laga bilaabo Janaayo 2020.

Sideen ku ogaadaa dheelitirka dheefteyda PTO?

Waxaad ka heli doontaa warqad Xafiiska Maamulka Gargaarka Feebarwari iyo Luulyo bil kasta oo ay la socoto qaddarka waxtarkaagu. Haddii aad codsato qayb ka mid ah waxtarkaaga oo aadan ogeyn waxa kuugu harsan waxaad wici kartaa Xafiiska Maamulka Faa'idooyinka 1-844-507-7554, ikhtiyaarka 3, ikhtiyaarka 2.

Maxaan u dhammaystirayaa Naqshadeynta Foomka Ka-faa'iideystayaasha?

Foomka Magacaabista Ka-faa'iideystaha ayaa kuu oggolaanaya inaad xulato qof qaadanaya waxtarro dheeri ah oo PTO ah oo haray dhimashadaada ka hor intaadan helin faa'iidadaas. Haddii aan la magacaabin ka-faa'iideyste, ama haddii ka-faa'iideystaha aad u dooratay uusan kaa badbaadi doonin ama haddii aan la heli karin, isku-darka dheellitirka ayaa la siin doonaa fuliyaha dhismahaada.

Why do I have to pay a fee for a canceled check?

Banks charge fees to cancel a check after it’s been issued. For this reason, you are encouraged to wait a minimum of ten business days after a check has been issued before requesting a new check.

Will I receive a Form 1099 relating to my PTO benefits?

Paid Time Off is taxable income. If you receive $600 or more of paid time off benefits in one year, you will receive a Form 1099 from the Benefits Administrative Office. The benefit is still taxable income even if you do not receive a Form 1099.

Sideen ku heli karaa daryeel bixiye daryeel si aan ugu helo macmiilkayga intaan ku maqanahay fasaxa?

Xilkaaga ma aha inaad hesho badalkaaga markaad qaadato fasax mushahar leh. Macaamilka ayaa leh mas'uuliyadda koowaad ee xulashada iyo shaqaalaynta adeeg bixiyayaashooda. Fasaxa lacagta la siinayo waa inuu horay u oggolaadaa macaamilka, gargaarka waa inuu jiraa haddii loo baahdo iyo hay'adda ku habboon waa in la ogeysiiyaa si loo oggolaado saacadaha shaqaalaha beddelka ah. Mararka qaarkood macaamilku wuxuu caawimaad uga baahan doonaa maareeyaha kiiska / wakiilka shakhsi ahaaneed / iskuduwaha adeegga si loo helo adeeg bixiye ku habboon.

Miyaan u baahanahay inaan ku soo wargeliyo maalmaha ama saacadaha aan ka tegayo macmiilkayga Xafiiska Maamulka Faa'idooyinka?

Maya, uma baahnid inaad ku soo wargeliso waqtigaaga fasaxa Xafiiska Maamulka Faa'iidooyinka.

Tababar

Why is training important?

Training ensures that you have the tools and confidence to provide a high level of safety and quality care for your consumers. Training also helps you learn new skills, strengthen the skills you already have, and provides an opportunity for career advancement.

Who needs to complete the training?

Current homecare and personal support workers will need to complete a 12-hour training series by March 31, 2022.

New personal support and homecare workers will need to complete a four-hour orientation before they begin working for a consumer, and an eight hours of core training within 120 days of beginning employment.

In addition, all care providers must also complete 12 hours of continuing education every two years before they are re-certified.

Am I required to take training if I'm a family care provider?

Yes. All homecare and personal support workers who are compensated through Medicaid or Oregon Project Independence— even those who work solely for family members ─ are required to meet the new training requirements and pass an assessment.

Am I required to take the training if I work for a facility, an agency, or directly for a consumer?

You are required to take the training if you are a homecare or personal support worker who works directly for a consumer. You are not required to take the training if you work in a setting like a foster home, group home, residential care facility, assisted living facility, or nursing facility. There are different requirements you must follow. You also do not have to take the training if you work with in-home agencies or provider agencies.

Who determines the type of training that is required?

SEIU 503 and the Oregon Home Care Commission developed a training work group to establish minimum training standards for care providers. The work group is made up of community partners, stakeholders, advocacy groups, the union that represents the workforce (SEIU), homecare and personal support workers, consumers, and Oregon Department of Human Services representatives. The work group identified many important topics to be included in orientation and core training that benefit consumers and care providers.

What happens if I miss the deadline for the training requirement?

If you do not meet the deadlines, you will most likely have to stop working for you consumer until you meet the requirements. This will be determined through the rule-making process.

Training schedules and course information will be available online. You will be able to monitor your progress and will receive reminders about upcoming deadlines. 

Where will training be held?

Training will be held all around the state of Oregon. Dates and locations will be posted on the Carewell Learning Portal.

Is training offered in languages other than English?

The Carewell SEIU 503 Training team is working toward offering training in a variety of languages including Arabic, Spanish, Russian, Vietnamese, Mandarin (voice over), and simplified Chinese (written). If a training is not currently offered in your preferred language, the Carewell SEIU 503 Training team will work with you to schedule an interpreter for the course(s) you attend. To request an interpreter send an email to carewellseiu503training@risepartnership.com or call 1-844-503-7348.

Will I have a chance to give feedback on what I think of the training?

The Carewell SEIU 503 Training team is eager to know your thoughts on the training, so we’ve built in a number of ways for you to help us improve.

The Carewell Learning Portal includes a feedback link. You will be invited to rate each section of the core training in the Carewell Learning Portal. Additionally, each time you complete a section of the training, you will be sent a survey.

If there is another aspect of training that you wish to provide feedback on, you can email carewellseiu503training@risepartnership.com or call 1-844-503-7348.

Will I be given credit for past training that I received?

No. However, if you have earned a certification through the Oregon Home Care Commission and continue to meet the certification requirements, you do not need to take additional continuing education courses other than what is required to maintain the specific certification. Click here to find more information about career development and certifications.

Who is exempt from training?

If you have one of the following certifications, you will be exempt from the refresher training series: 

  • Shahaadada Horumarinta Xirfadeed (PDC)
  • Kobcinta Daryeelka Guriga ama Shaqaalaha Taageerada Shakhsiyeed
  • Shaqaalaha Taageerada Shakhsi ahaaneed ee Gaarka ah
  • Qufulinnada Ventilator Dependent Quadriplegia (VDQ), marka la heli karo
  • Shaqaalaha Caafimaadka Dhaqanka

Please note that to remain exempt, you will need to keep the certification active.

In-person training

Where will training be held?

Training will be held all around the state of Oregon. Dates and locations will be posted on the Carewell Learning Portal.

What if I have difficulty getting to training or live in a rural area?

The Carewell SEIU 503 Training team is working to make sure classes are held in multiple areas of each county to make training accessible to as many care providers as possible. The Carewell SEIU 503 Training team is also working to relieve undue burdens for participants in more rural areas by exploring the option to provide public transportation passes and/or gas cards.

Will there be a break during the in-person training?

For in-person training that is four or more hours long (such as orientation, in-person refresher courses and workshops), there will be a 30-minute break halfway through.

Will food be provided at in-person training?

 No. Food will not be provided at training. However, you are welcome to bring your own food to training.

Can I bring my child or a family member with me to training?

No. Carewell Training can only accommodate homecare and personal support workers. You may not bring guests, including consumers, clients, children, or family members.

Why do I need to bring a device with internet to the in-person training?

You will need to bring a device with internet such as a smartphone, tablet, or laptop so that you can complete a short assessment and have your attendance recorded.

What if I do not have a device with internet access?

If you do not have a device such as a smartphone, tablet, or laptop that you can bring to the classroom, the Carewell SEIU 503 Training team will have a few devices available to borrow on a first come first served basis.

Online training

How can I access online classes?

After you register in the Carewell Learning Portal, you should be able to select and enroll into any online courses which are available to you. You will need a device with internet access such as a smartphone, tablet, or computer to access the online classes.

How do I reset my password?

Click the link in the upper right hand corner of the Carewell Learning Portal to log in. From this link, if you do not know your password, you can click “Forgot Password” which will email you a link to reset your password.

Payments and Compensation

Do I have to pay for training?

No. The training is free to all homecare and personal support workers.

Will I be compensated for training that I take?

Current care providers will be compensated for time spent participating in required in-person training sessions through a stipend. Those who are applying to be a homecare or personal support worker will not be compensated to attend new worker orientation but will be compensated for attending core training and continuing education courses.

Will there be clear instructions in the training for how to get paid for the work I do as a homecare or personal support worker?

There will be a brief portion of the training devoted to discussing vouchers, and the Carewell SEIU 503 Training team will also provide handouts and a video link to dive deeper in the voucher and eXPRS process.

Where can I find more information about how to get paid for the work I do as a homecare or personal support worker?

If you are a homecare worker, for more information about how to fill out and submit vouchers, please visit the Tutorials section of the OHCC Homecare Workers Resources page.

You can also refer to the video here.

If you are a personal support worker, for more information about how to use eXPRS please visit the Personal Support Workers Resources page on the ODDS website.

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