Open Enrollment 2023 has started!

New Worker Training

Carewell SEIU 503 Training offers excellent training that will provide you with the tools you need to give your consumer the most impactful— and safest — support and care possible. Through a three-part training, you will learn about your role as a care provider and get an introduction to providing high-quality services to your consumer. You will start with a 4-hour Orientation, which you must complete before you are approved to work.

Orientation is followed by 4 hours of self-directed Online Core training and then a 4.5-hour, live Core Workshop webinar. You will need to complete the core training within the first 120 days of receiving your provider number.

Be sure to complete an application before you begin training. Applications can be found on the Oregon Home Care Commission (OHCC) Workforce application page.

 

 Carewell SEIU 503 Training Registration & User Guide (PDF) English, Spanish, Russian, Simplified Chinese, Vietnamese, Arabic, Somali
 New Worker Flyer, Steps for Success, and FAQ (PDF) English, Spanish, Russian, Simplified Chinese, Vietnamese, Arabic, Somali

Ready to begin New Worker Training?

Already Registered?

Training Takes Place in 3 Parts:

1: Orientation

Style

Online, Self-Paced

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Duration

4 hours

When

Before employment

What Training Covers

Orientation covers the foundations of care providing and how to provide person-centered services. Topics include:

  • Consumer rights and confidentiality
  • Providing in-scope services
  • Rules, regulations, and how to receive pay
  • Medication management
  • Mandatory reporting and preventing abuse
  • Safety
  • Your benefits

2: Online Core

Style

Online, Self-Paced

}

Duration

4 hours

When

Within 120 days of receiving provider number

What Training Covers

Online Core builds on Orientation. Topics include:

  • Concepts supporting person-centered services
  • Care provider safety
  • Consumer safety
  • Nutrition
  • Promoting healthy hygiene practices
  • Promoting community involvement

3: Core Workshop

Style

Online, Live Webinar

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Duration

4.5 hours

When

Within 120 days of receiving provider number

What Training Covers

The Core Workshop focuses on strengthening communication and problem-solving skills. Topics include:

  • Understanding communication styles
  • Building communication skills
  • Active listening
  • Compassion fatigue
  • Self-care

Stipend Information

Do I have to pay for training?

No. The training is free to all homecare and personal support workers.

Will I be provided a stipend for training I take?

Yes. You will be given a $65 stipend for successfully completing Online Core and a $65 stipend for attending Core Workshop. There is no stipend for attending Orientation.

 

How do I receive the stipend?

Stipends for those who completed New Worker Training before 5/19/2022: 

When you’ve successfully completed your first stipend-eligible course, you will receive via mail a Visa card loaded with your stipend. To receive stipends in a timely manner, please confirm your mailing address and email address are up to date in your Carewell Learning Portal profile. Stipends are sent out twice per month, so it may take a couple weeks for the stipend to get to you. For more information, please see the Stipend Policy. 

Please note that if you are exempt from the refresher training requirement or if you completed refresher training after the June 30, 2022 deadline, you are not eligible for a stipend. For information on exemptions, please view the exemptions FAQs.   

Stipends for those who completed New Worker Training after 5/19/2022: 

When you’ve successfully completed your first stipend-eligible course, you will receive an email from the Carewell Learning Portal introducing you to Routable, a payment service provider. Within a couple weeks of that, you should receive an email from Routable that will send you a link to fill out some information. If you do not see the email from Routable, please check your spam folder. 

  • It will first ask you to fill out tax-related items like your address and Social Security number. 
    •  Make sure to select “individual” and not “business” when it asks you which one you are.  
    • Click “Save and continue” to move on to the next step.  
  • It will next ask you whether you would like to receive the stipend through direct deposit or by check. 
    • If you select direct deposit, you will need to fill out your bank account information to set up the payment.  

 Once you’ve provided your information to Routable, you should see your stipend within 7-10 business days. 

How do I activate my stipend card?

For OmniCard (stipends issued before 3/1/22): Go to https://www.omnicard.com/cards/activate and follow the directions on the website. You can also call 1-877-357-4975 and press 1.  

For Blackhawk (stipends issued after 3/1/22): Go to https://www.myprepaidcenter.com/login/card and follow the directions on the website. You can also call 1-866-829-0707 and press 1.  

Where can I find more information about my stipend card?

For OmniCard (stipends issued before 3/1/22): For FAQs related to your stipend card, go to https://www.omnicard.com/cards/faq. 

For Blackhawk (stipends issued after 3/1/22): For FAQs related to your stipend card, go to https://www.myprepaidcenter.com/faq?type=generic 

Why is my stipend taking so long to arrive?

Stipends are issued based on the schedule below: 

 

There may be delays if there is an error such as an incorrect mailing address or duplicate accounts in the Learning Portal. In these cases, it may take 3-4 weeks to reissue the stipend card. Shipping time is usually 1-2 weeks. Please check that your mailing address is updated in your Learning Portal account and with the state to ensure efficient stipend processing. 

Due to a high volume of stipends being processed, there may be a delay of up to 6 weeks before stipends are received. We are processing stipends as quickly as possible and are working hard to be sure that you receive your stipend quickly.  

To update your mailing address, visit the Learning Portal and click on the purple person icon in the top right corner of the screen. Then, click “Edit Profile” to change your address and other demographic information. 

Login and Learning Portal Information

How do I reset my password?

Go to the login page. From there, if you don’t know your password, you can click “Forgot Password” which will email you a link to reset your password. If you don’t see the reset password email right away, please check your spam folder.

What if I don't remember my username?

Your username should be your email address. Try logging in with that. If this doesn’t work, call us at 844-503-7348 or email CarewellSEIU503training@RISEpartnership.com.

 

I’m getting an error message or having an issue with the learning portal. What should I do?

If you are having a learning portal issue, such as an error message, blank loading screen, audio issues, etc., here are some steps for you to try. 

  1. Check your internet connection.
  2. Clear cookies on browser. If you aren’t sure how to do that, google how to clear cookies on browser.
  3. Restart your device (laptop, desktop, tablet, or phone).
  4. Try a new browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari) – Note: the training portal doesn’t work too well with Apple Safari.
  5. Close other tabs and programs while working in the learning portal.
  6. Email us and we can provide support. Please include the following information if you reach out to our support team:
    1. What device are you using? (computer, cell phone, tablet)
    2. What browser are you using? (Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari)
    3. What issue are you having? (stuck module name, specific slides/activity/video, details about the issue, error message, audio issues)

 

I’m stuck on one of the training modules and unable to move forward. What should I do?

Please check to make sure you’ve completed all included activities in the module. Look back through the module for objects on the screen that may not have been selected yet. Once all the activities have been completed, the “Next” button should appear.  

If you are still unable to move forward, please reach out to Carewell by phone at 1-844-503-7348 or email CarewellSEIU503training@RISEpartnership.com.

 

I’m having difficulty accessing the Carewell learning portal from my iOS (Apple) product (such as an iPhone, iPad, or MacBook). What should I do?

Please try accessing the learning portal using one of the following links: 

 

New Worker Orientation

Are you ready to get started? Visit the Carewell Learning Portal to register today!

Please see this guide for assistance with the registration page if your preferred language is not English.

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