New Worker Training

Yes. You will be given a $65 stipend for successfully completing Online Core and a $65 stipend for attending Core Workshop. There is no stipend for attending Orientation.

Stipends for those who completed New Worker Training before 5/19/2022: 

When you’ve successfully completed your first stipend-eligible course, you will receive via mail a Visa card loaded with your stipend. To receive stipends in a timely manner, please confirm your mailing address and email address are up to date in your Carewell Learning Portal profile. Stipends are sent out twice per month, so it may take a couple weeks for the stipend to get to you. For more information, please see the Stipend Policy. 

Please note that if you are exempt from the refresher training requirement or if you completed refresher training after the June 30, 2022 deadline, you are not eligible for a stipend. For information on exemptions, please view the exemptions FAQs.   

Stipends for those who completed New Worker Training after 5/19/2022: 

When you’ve successfully completed your first stipend-eligible course, you will receive an email from the Carewell Learning Portal introducing you to Routable, a payment service provider. Within a couple weeks of that, you should receive an email from Routable that will send you a link to fill out some information. If you do not see the email from Routable, please check your spam folder. 

• It will first ask you to fill out tax-related items like your address and Social Security number. 

• •  Make sure to select “individual” and not “business” when it asks you which one you are.  
  • Click “Save and continue” to move on to the next step.  

• It will next ask you whether you would like to receive the stipend through direct deposit or by check. 

• • If you select direct deposit, you will need to fill out your bank account information to set up the payment.  

 Once you’ve provided your information to Routable, you should see your stipend within 7-10 business days. 

For OmniCard (stipends issued before 3/1/22): Go to https://www.omnicard.com/cards/activate and follow the directions on the website. You can also call 1-877-357-4975 and press 1.  

For Blackhawk (stipends issued after 3/1/22): Go to https://www.myprepaidcenter.com/login/card and follow the directions on the website. You can also call 1-866-829-0707 and press 1.  

For OmniCard (stipends issued before 3/1/22): For FAQs related to your stipend card, go to https://www.omnicard.com/cards/faq. 

For Blackhawk (stipends issued after 3/1/22): For FAQs related to your stipend card, go to https://www.myprepaidcenter.com/faq?type=generic.  

Stipends are issued based on the schedule below: 

There may be delays if there is an error such as an incorrect mailing address or duplicate accounts in the Learning Portal. In these cases, it may take 3-4 weeks to reissue the stipend card. Shipping time is usually 1-2 weeks. Please check that your mailing address is updated in your Learning Portal account and with the state to ensure efficient stipend processing. 

Due to a high volume of stipends being processed, there may be a delay of up to 6 weeks before stipends are received. We are processing stipends as quickly as possible and are working hard to be sure that you receive your stipend quickly.  

To update your mailing address, visit the Learning Portal and click on the purple person icon in the top right corner of the screen. Then, click “Edit Profile” to change your address and other demographic information. 

Your username should be your email address. Try logging in with that. If this doesn’t work, call us at 844-503-7348 or email CarewellSEIU503training@RISEpartnership.com.

If you are having a learning portal issue, such as an error message, blank loading screen, audio issues, etc., here are some steps for you to try. 

1. Check your internet connection.
2. Clear cookies on browser. If you aren’t sure how to do that, google how to clear cookies on browser.
3. Restart your device (laptop, desktop, tablet, or phone).
4. Try a new browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari) – Note: the training portal doesn’t work too well with Apple Safari.
5. Close other tabs and programs while working in the learning portal.
6. Email us and we can provide support. Please include the following information if you reach out to our support team:
   1. What device are you using? (computer, cell phone, tablet)
   2. What browser are you using? (Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari)
   3. What issue are you having? (stuck module name, specific slides/activity/video, details about the issue, error message, audio issues)

Please check to make sure you’ve completed all included activities in the module. Look back through the module for objects on the screen that may not have been selected yet. Once all the activities have been completed, the “Next” button should appear.  

If you are still unable to move forward, please reach out to Carewell by phone at 1-844-503-7348 or email CarewellSEIU503training@RISEpartnership.com.

Please try accessing the learning portal using one of the following links: 

• New learners: https://seiu503.myabsorb.com/#/public-dashboard 
• Returning learners: https://seiu503.myabsorb.com/#/login.